Ensure that Direct Care Workers meet the state’s competency requirements
Review Direct Care Workers’ competency at least annually and more often, if indicated
Document face-to-face interviews with all Direct Care Workers and independent contractors
Provide ongoing, competent and appropriate supervision of Direct Care Workers
Carry bonding for Agency staff
Carry general liability, professional liability and other insurances as necessary
Meet the standards of Worker’s Compensation
Conduct criminal background checks on all staff; and maintain documentation confirming these clearances have been done
Ensure home care service delivery standards are met
Ensure federal, state, county & municipal legalities are researched and applied
Adhere to labor regulations
Make deductions for social security, Medicare and other taxes
Conduct needs assessments with our clients’ and their loved ones’ input
Develop Care Plans with our clients’ and their loved ones’ input
Consult with relative professionals regarding the Care Plan (as required)
Be part of or coordinate a health care team to provide for the client’s needs, as indicated
Provide clients with written documentation of
The services that will be provided
Names of the Direct Care Workers assigned to deliver service
Hours when services will be provided
Fees for services and total costs
Maintain the client's confidentiality, privacy and dignity
Maintain professionalism and a code of ethics
Avoid inflicting its personal values and standards onto clients
Be alert for and report signs of elder abuse
Obtain immunizations when required unless such an act is contrary to personal beliefs and/or medical conditions
Ensure Direct Care Workers and Independent Contractors, exposed to clients, undergo screening tests to ensure they do not have an infectious disease such as Tuberculosis and/or Hepatitis
Be aware of the cost portion that other parties (e.g., Medicare & Medicaid) will be responsible for, when clients receive third party financial assistance; and, know what charges they will not cover
When requested, ensure clients have access to all service invoices pertaining to their service, regardless of whether the bills are paid out-of-pocket or by another party
Provide clients with the Department of Health’s telephone number for registering complaints
Ensure that staff do not assume Power of Attorney or Guardianship over any client, who is receiving services from the Agency
Ensure that clients do not endorse checks over to the Agency
Establish and monitor appropriate professional boundaries
Abide by our own policies, procedures and bet practices
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