Billings & Payment Policies

  • Your billing time starts when the Direct Care Worker arrives at your home and ends when he/she leaves your home.
  • Your invoice is created based on the actual hours your Direct Care Worker spent on the jobsite.
  • We bill for a minimum of 2 hours even if you dismissed the Direct Care Worker early.
  • Our billing cycle is weekly.
  • Payment is due when you receive our invoice and may be made by credit card or check.
  • Never make a check out to a staff member, as we cannot accept it.
  • We do not accept third-party checks, which have been endorsed to the Agency or to a member of our staff.
  • If after 7-days, the invoice remains unpaid, further services are withheld until the account is paid in full.
May 9, 2022

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