Confidential Patient Information

Protecting your confidentiality is critically important to us. Any sensitive, medical, identifying and/or business information, which you disclose, is kept confidential unless we first obtain your consent to share specific details with specific persons or resources. We will not disclose your personal information on a public platform or allow unauthorized individuals to access it. As part of our protection program, we have the following measures in place:

• We require all our personnel, independent contractors and volunteers to be trained on our confidentiality & Non-Disclosure Policy. They are required to strictly adhere to our policies to protect:
  • the privacy, confidentiality and security of your records
  • your records from loss, destruction, tampering and unauthorized use.
• All forms of your personal information are handled in the same confidential and secure manner, whether it is written, electronic or verbal.
• Your records and information are stored under secure conditions on our EMR platform
• No one may access your confidential information, unless it is necessary to do so in the performance of their assigned duties.
• Your sensitive information is protected against unauthorized access or disclosure.
• We follow established laws and will not divulge, copy, distribute, sell, loan, review, alter or destroy your records, except as properly authorized by our Administrator.
• All requests to review your sensitive information must be referred to the Supervisor for guidance.
• None of your information can be released until consent to do so is given by our Supervisor or Administrator.
• If your confidential or sensitive information needs to be destroyed, it is shredded.
• We require anyone who suspects or is aware of a confidentiality breach to report it immediately to our Administrator, who will conduct an investigation.